Get support
Who can do this:Every role
Transcript
- Help from the ServLore team is one click away, in the account menu.
- Describe what you need, and mark a problem as safety-relevant when someone could be at risk.
- Every request keeps its status and the team's response in one place.
Support is where you reach the ServLore team from inside the product. It lists your organisation’s requests with their status, and how many open and safety-relevant requests there are.
Step by step
Section titled “Step by step”- Open the account menu and choose Support.
- Choose New request. Pick a Category and a Severity: normal, or safety when a problem could put someone at risk.
- Write a Subject and a Description of what you need or what went wrong, and choose Send request.
- The request appears in the list. Open it to follow its status and read the team’s Response.
Good to know
Section titled “Good to know”- Safety requests are counted separately, so none is overlooked.
- A plan change is requested the same way, with Request a change in the subscription card.
- Help in the account menu explains the roles, the main journeys and how data is handled, inside the product.