Verify knowledge
Who can do this:Expert / verifierKnowledge managerOrganisation administrator
Transcript
- Verification is where experts and knowledge managers decide what technicians may rely on.
- The queue holds new knowledge items, the relations between them, and new sources.
- Filter by machine model to work through one product at a time.
- Open an item to check it against its source.
- The source page opens with the quoted passage marked.
- An expert confirms it. A knowledge manager approves it officially, and technicians then receive it as an instruction.
- Every decision is recorded with its note, so it stays traceable.
- Disputed and rejected knowledge never reaches a technician as guidance.
Verification is the queue of everything that waits for a person’s decision: new knowledge items, relations between them and new sources. Items about safety-critical subjects come first, then the oldest. It is the start page of every expert.
Step by step
Section titled “Step by step”- Open Verification. Switch between Knowledge items, Relations and Sources, and filter by machine model.
- Open an entry and check it against its Evidence. Page opens the source page with the quoted passage marked.
- Decide:
- Confirm: an expert has checked it. It becomes Expert confirmed.
- Approve: a knowledge manager or administrator approves it as company guidance. It becomes Officially approved.
- Dispute: it is doubtful; say why.
- Reject: it is wrong; say why.
- Add a Note and confirm. The decision is recorded under Verification history.
Good to know
Section titled “Good to know”- A confirmed item leaves the queue. To approve it afterwards, open it from the knowledge library and choose Approve there.
- Dispute and Reject always need a note, so the reasoning stays traceable.
- What the assistant may cite, by status, is set under Organisation settings.